The Hollywood Clinic
Part of Ramsay Health Care

Your Stay

Your psychiatrist will discuss and direct your psychiatric, medical and allied health treatment whilst you are in The Hollywood Clinic. If you have any concerns about your progress or management please discuss these with your doctor, or the nurse in charge of your area. There is an expectation that you will attend recommended in-patient programs throughout your stay.

Alcohol, Drugs & Prescribed Medication

As a general principle, it is unwise to combine alcohol or non prescribed drugs and medication. Alcohol or non prescribed drugs should not be brought into The Hollywood Clinic by patients or visitors. Consumption of alcohol or drugs in the hospital, or leaving the hospital to consume alcohol or drugs, may result in cessation of treatment and discharge from The Hollywood Clinic.

All medication that you bring to The Hollywood Clinic must be given to the nursing staff on arrival. Please advise staff of any allergies or adverse reactions you may have to medication.

Driving/Parking

In-patients of The Hollywood Clinic are not permitted to drive whilst receiving in-patient psychiatric treatment.

Visitors are able to park in the multi storey car park located opposite The Hollywood Clinic. Parking fees do apply – refer to notice board upon entry to car park.

Electrical Appliances

For safety purposes please submit all electrical appliances to staff for inspection prior to use. Electrical appliances are checked for compliance with the Australian Safety Council Standards.

Identification

Regulations require a positive identification system for medication administration. As a means of staff identifying you on admission a photo will taken. One photo will be kept on your medical file and another will be affixed to your medication sheet. Alternatively you may be issued with a wristband. The photo is destroyed when you are discharged from The Hollywood Clinic. 

Patient Rights & Responsibilities

An information sheet outlining "Your Rights and Responsibilities” is available from staff members.

Smoking

The Hollywood Clinic and hospital grounds are a smoke free environment.

Suitable Dress

The Hollywood Clinic is a mixed gender adult unit and as such all patients are required to be appropriately dressed during their stay. Night attire is not deemed suitable for wearing whilst in public areas, including the dining room and group rooms. Offensive slogans on t-shirts are also discouraged.

Staff Identification

Staff members wear photo identification badges.

Valuables

Our safe keeping facilities are limited, therefore we ask that you do not bring large amounts of money and other valuables to The Hollywood Clinic. The Hollywood Clinic does not accept liability for loss or damage to personal items. This includes clothing, jewellery, money and electrical appliances.

Visiting Hours

We recognise the importance of maintaining contact with your family and friends. Unless otherwise determined by your doctor, you are free to receive visitors, but you are reminded that your treatment program is very important and you are requested to ensure that visitors do not interrupt attendance at program sessions.

Visitors are requested to visit between 3.00pm and 8.30pm Monday to Friday and from 10.00am and 8.30pm on weekends and public holidays.

Your feedback

As part of our ongoing quality improvement programs we welcome your feedback and any suggestions on how we can improve our services. You may also be asked to participate in some of our quality improvement initiatives such as focus groups and patient satisfaction surveys. Ongoing improvements to our services and facilities are made from the feedback you give us. 

Your privacy

All facilities owned by Ramsay Health Care comply with the Commonwealth Privacy Act and all other State Legislative requirements in relation to the management of personal information. You may feel safe in the knowledge that we safeguard your personal health information ensuring that confidentiality is respected and information is stored securely. Our Privacy Policy and Consent Form relating to collection and use of health information by The Hollywood Clinic will be provided on admission.

Our Appreciation

We thank you for taking the time to read this information and we appreciate the opportunity to be of assistance to you during your stay.

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